Frequently Asked Questions (FAQs)
At ILXLY, we strive to make your shopping experience smooth and enjoyable. Below are answers to some frequently asked questions:
1. Do you ship internationally?
Yes, we ship worldwide. Shipping within India is free, while international shipping charges apply and are calculated at checkout.
2. How long does it take to deliver my order?
- Within India: Orders are delivered within 5-7 business days.
- International Orders: Delivery timelines vary by location, usually between 7-15 business days.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use this tracking number to monitor the delivery status.
4. What is your return and refund policy?
All products are non-returnable, non-refundable, and non-exchangeable. However, if there is an issue with sizing or a defect, we will send a replacement item free of charge. The original item does not need to be returned. Contact us within 5 days of receiving your order for assistance.
5. Can I cancel my order?
No, cancellations are not allowed once an order is placed. Please double-check your order details before confirming your purchase.
6. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards
- Net Banking
- UPI Payments
- Digital Wallets
- Cryptocurrencies: BTC (Bitcoin), ETH (Ethereum), XRP (Ripple)
Note: Support for Herum Coin is planned for the future.
7. Can I customize a product?
Yes, we offer product customization. Please contact our customer support team for details and to place a custom order.
8. Will I be charged customs fees for international orders?
Yes, customs fees or duties, if applicable, are the responsibility of the customer and vary by the destination country.
9. Do you offer any discounts or promotions?
Yes, we frequently run special discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated.
10. How do I contact customer support?
You can reach us via:
- Email: style.ilxly@gmail.com
- Phone/WhatsApp: +91 9460078942
Our team is happy to assist you with any questions or special requests.
If you have additional queries, feel free to contact us directly. Thank you for shopping with ILXLY!