At ILXLY, we are committed to delivering high-quality products and customer satisfaction. Please carefully review our policy regarding returns, exchanges, and refunds:
Non-Returnable, Non-Refundable, and Non-Exchangeable Products
All products purchased from ILXLY are non-returnable and non-refundable. We do not accept any returns, refunds, or exchanges once an order has been placed.
Issue with Wrong Size or Defective Products
In the event that you receive a product with an incorrect size or any manufacturing defect, we are happy to assist you with replacing the item. Here’s how it works:
- Eligibility: If you find an issue with your product, such as the wrong size or defect, you must contact us within 5 days of receiving your order.
- Process: Simply reach out to our customer support team, and we will send you a replacement piece at no extra cost.
- Keep the Original: The original item is yours to keep, and there is no need to return it to us.
Important Terms
- One-Time Replacement: We will only provide a one-time replacement for each order. After the replacement, no further exchanges or returns will be allowed.
- After 5 Days: We cannot accommodate any requests for replacements after the 5-day window has passed.
- No Refunds: As stated, no refunds will be issued under any circumstances.
How to Contact Us
If you experience any issues with your order, please reach out to us directly via:
- Email: style.ilxly@gmail.com
- Phone/WhatsApp: +91 9460078942
We will assist you promptly with the replacement process.
We appreciate your understanding and look forward to providing you with an excellent shopping experience. Thank you for choosing ILXLY!